Frequently Asked Questions

Welcome to the Little Juniper Co. FAQ page. We've pulled together answers to the questions we hear most often. If you don't see what you need here, feel free to reach out — we're happy to help.

How long will my order take to arrive?
Here's roughly what to expect: processing takes about 1–2 business days, and once it ships, transit typically runs 6–12 business days. All together, most orders arrive within 7–14 business days of being placed, depending on where you're located. You'll get tracking details by email as soon as your order ships. Check our Shipping Policy for the full breakdown.

Is shipping really free?
Yes! We offer free standard shipping on every order within the United States. More details are available on our Shipping Policy page.

Where is Little Juniper Co. based, and where do orders ship from?
We're based in Albuquerque, New Mexico. To keep things running smoothly, we work with fulfillment partners and warehouses to get your order to you, so the shipping origin may not always match our home base. Right now, we serve customers across the United States.

What should I do if my item arrives damaged or defective?
Get in touch within 48 hours of delivery at info@littlejuniperco.com with a short description of the issue and a few photos. We'll take a look right away and set you up with either a replacement or a refund, following our Return & Refund Policy.

Can I cancel my order once I've placed it?
Absolutely, as long as it hasn't shipped yet. Once it's on its way, we're not able to cancel it, but you're welcome to return it after it arrives by following our standard return process. Just email info@littlejuniperco.com and we'll help you out.

What's your return policy?
We offer a 30-day return window. If something isn't quite right, reach out within 30 days of receiving your order and we'll walk you through returning it. Items need to be unused, in their original condition, and sent back with the original packaging when possible. Full details are on our Return Policy page.

How long does it take to get my refund?
Once we've received and looked over your returned item, we'll get your refund moving right away. It usually shows up on your original payment method within 5–7 business days, though your bank or card provider's own processing time can affect that a bit.

Do you guarantee your products?
We do — every order comes with our 30-Day Satisfaction Guarantee. If you're not happy with your purchase, reach out within 30 days of delivery and we'll set you up with a refund or replacement. More info is in our Return & Refund Policy.

How do I get in touch with customer support?
You can email us at info@littlejuniperco.com or call 505-331-4061. We aim to get back to you within 24 business hours.

Do you ship outside the US?
Not at the moment — we currently ship exclusively within the United States, with free standard shipping included. We may expand further down the road.

Do you have a physical store I can visit?
Not yet! Little Juniper Co. is an online-only shop for now, which helps us keep our prices fair and our focus on getting you great pieces without the overhead of a storefront. Our goal is to bring that feeling of browsing a thoughtfully curated boutique straight to your screen.

Can you help me figure out sizing or styling?
Of course. Send us an email at info@littlejuniperco.com with a bit of detail about what you're looking for or any sizing questions you have, and our team will get back to you with recommendations.

How do I track my order?
As soon as your order ships, we'll email you a tracking number. You can also head to the Track Order page on our site to check your shipment's status anytime.

Contact Information

Store Name: Little Juniper Co
Based In: 9000 La Barranca Ave NE, Albuquerque, NM 87111
Email: info@littlejuniperco.com
Phone: 505-331-4061
Customer Service Hours: Monday through Friday, 9:30 AM–5:00 PM (EST)

We aim to reply to all inquiries within one business day.