Refund policy

Refund & Return Policy

At Little Juniper Co, we want you to feel completely satisfied with every order. If something isn't quite right, here's exactly how our return and refund process works.

Contact Information

Store Name: Little Juniper Co
Based In: 9000 La Barranca Ave NE, Albuquerque, NM 87111
Email: info@littlejuniperco.com
Phone: 505-331-4061
Customer Service Hours: Monday through Friday, 9:30 AM–5:00 PM (EST)

We aim to reply to all inquiries within one business day.

Where Orders Are Fulfilled and Returns Are Sent

Little Juniper Co is a US-based company, but we work with fulfillment partners to get your order to you as efficiently as possible. Because of this, the location your package ships from — and the address any approved return needs to go to — may not match our Albuquerque business address. If your return is approved, we'll email you the correct return address along with instructions. Please hold off on mailing anything back until you've heard from us directly.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. For a return to qualify, the item needs to be in unworn, unwashed, unstained, and unperfumed. You'll need to provide some form of proof of purchase, like your order number or receipt. Requests made after the 30-day mark may not qualify for a refund.

Starting a Return

To begin a return, send an email to info@littlejuniperco.com with your order number and a quick note on why you'd like to return the item. Our team typically reviews these requests within one to two business days. Once approved, we'll send you a return authorization along with shipping instructions, and you'll have seven days from that approval to get the item in the mail. Items sent back without this authorization may be refused.

Who Covers Return Shipping

If your item arrived defective, was damaged during shipping, or isn't what you ordered, reach out within 48 hours of delivery and include a few photos showing the issue. Once we've had a chance to look it over, we'll send a replacement or issue a full refund, and you won't be responsible for any shipping costs in that case. If you're returning something simply because you changed your mind or ordered the wrong item, the cost of shipping it back falls on you, and we ask that you use a shipping method that includes tracking.

How Refunds Are Handled

As soon as your returned item reaches us and passes inspection, we'll send a confirmation email letting you know. From there, refunds are issued within seven business days and go back to whatever payment method you originally used. Keep in mind that depending on your bank or card issuer, it may take a little extra time for the refund to show up on your statement.

Exchanges

If you'd rather exchange an item than get a refund, just get in touch with our support team first at info@littlejuniperco.com. Once your return has been approved, you can go ahead and place a new order for whatever you'd like instead. Exchanges follow the same eligibility guidelines outlined above for standard returns.

Cancelling an Order

You can cancel an order for a full refund as long as it hasn't shipped yet. If it's already on its way, you'll need to wait for delivery and then go through our standard return process. To cancel, just email info@littlejuniperco.com and let us know.

Items We Can't Accept Returns On

A few categories of items are final sale and can't be returned: anything custom-made or personalized for you, and hygiene-related products, unless they're still sealed and unused.